Wait. How did the boss find out about the review you left (eta: trip advisor must send out negative review notifications fast or something...) Did the hotel contact your DH’s boss? If so, let’s first address this and how all sorts of wrong that is. And not saying it is right, but perhaps the hotel is on the defense because they feel car theft is not their responsibility and that’s why they contacted the boss? To inform him “hey, not our problem!”

I cannot recall ever parking my car in a hotel parking lot and not seeing that “We are not responsible for stolen or lost items from vehicles” signage.

I can see both sides. You wouldn't have thought about how your review could affect that relationship between the hotel and your DH's workplace. Who would?

However, the hotel would know who it was because they probably know which company had a van that was broken into. DH's boss also had a point. He had no right to yell, threaten, and be demanding, though. He could have just explained the situation and ask that it be taken down.

It sucks, but if you weigh the issue, his work environment and the affect this could have on his relationship with his boss is more important than being able to put your two cents in on a review site. I would let it go, keep the review down and accept that his boss is an A**, and maybe he should start looking for another workplace. You didn't really do anything wrong.

The boss wants to keep a good working relationship with this hotel. And to have review come from one of his employees wives doesn’t help. I can definitely see your side and the bosses side. However, business is business and I would always support my husband‘s company that helps support me.

I can totally see why the boss would be pissed. It was really HIS place to make a complaint if he felt warranted because the vehicle that was involved in the crime is owned by him. Even if you didn't mention company name etc in your complaint it's a guilt by association thing and boss should have been made aware of complaint BEFORE you filed it, again since he owns the vehicle in question.

I’m all about leaving informative reviews, but it was a company vehicle. Not your vehicle, not your employer - correct?

Company car theft to me would have involved me taking pictures of damage/item(s) missing that should be there and informing my boss, inquiring as to how he wanted me to handle it, if at all.

That sucks that your DH’s personal property was stolen. It also sucks he chose to park his company vehicle there overnight. I assume it wasn’t an option to take your personal vehicle, together? It sounds like you met him there after work.

Is the monetary burden of replacing it all going to fall on your DH? One would think the company would have insurance to cover this.

I see nothing wrong w/the review, it was honest. They are the ones that suck, and the boss honestly.

This may seem like an alternate view, but I don't like this situation at all. It feels like all round intimidation to cover up the fact that the hotel has a security / theft issue. I don't care if the hotel loses business - they deserve to if this is the sh!tty way they treat guests who have legitimate complaints. (I am not saying the hotel behaved badly because we only have the one side of the story, but on face value this is a customer service fail.)

I have posted on and used Tripadvisor for years. I appreciated the candidate information people share - especially about hotel shortcomings. I will not be happy to pay to stay in a hotel which claims to have secure parking but then has a theft problem. The legitimate reviews of customers should not be removed if the review is true. It may be negative - doesnt change the fact that it reflects actual events that happened at the hotel.

There is a (slight) difference between being at a hotel in your personal capacity and being there as a representative of your company. The fact is that in both instances you are a guest of the hotel. It is abhorrent that the hotel may have threatened DH's company with withholding future business because of the review. The review was not untrue. Alternatively, it is ridiculous that DH's boss thinks that by posting a review, he has the right to demand it be removed. If you don't want someone's spouse to experience a work outing, don't invite them. It doesn't give the boss the right to think he can censor secret by threatening the employment of her DH. There are so many wrongs in this situation it makes me sick.

I am an employer - I am a co-partner in a practice and we have 16 staff. We may be very small, but the service and loyalty of our staff is prized above sh!tty clients. If my staff member is wrong, I will deal with them internally. In a situation like this, I would choose my employee over the future potential business from the hotel. Money (to me at least - and my practice partner) is not the do all and die all of our business. I would rather lose the business of the hotel than tolerate the hotel's questionable intimidatory practices. I wont link my practice reputation to a business I can not respect.

I'm wondering if the location saw the review and contacted the boss to apologize and he didn't understand since he didn't see or post the review...then I'm wondering if it put him on the spot and made him uncomfortable that he had to explain he wasn't the one who posted the review and that's why he got irritated and yelled at your DH.

I'm not that invested in this, just wondering if that's the circumstances that surrounded this and how he came to be yelling at DH.

I think I'd err on the side of caution, delete the review and let it go.

I find it very odd for the hotel to contact the boss, by phone.

Generally, bad review resolution is handled by email (so there’s a trail of communication) or in person. Most of the time, issues can be resolved by email. Worst case, a business can invite a customer back to make it right, or whatever else needs to be handled in person.

To me, this was handled unprofessionally by the hotel, then things went downhill from there.

I completely understand your anger, I would be just as upset.

Was there a police report made? Is the boss going to go through insurance? Who's going to replace DHs personal items?

In the interest of not rocking the boat or making this into something that gets out of control I'd take down the review but I'd tell everyone I knew about the theft.

This is an odd one.

**DH was attending a company event. After the event was over AS a consumer DH utilized a reservation at this hotel at his expense, correct?

OR was he on the company's dime.**

Something appears to be off with the boss dude. WHY is boss guy mad about the less than flattering review? DH didn't tell untruths, the van was broken in to.

Does the company your husband works for use this hotel often for cooperated employees who fly in and out on business and stay there? IE: lower corp rates for DH's company verses if Mr. Jones flew in on business from another business.

You would think the Manager of this hotel would be sucking UP to you and boss dude to reestablish trust so the Hotel doesn't loose the business IF in fact that is what is going on.

Something doesn't seem right.
JMO

PM me the name of the hotel and I'll post a review (I have a great rating as a reviewer on TA) in a month. Just "beware they have had theft problems in the parking area."

We travel fairly often to New Orleans where I used to live. I always warn people about the potential for theft that is much higher there even in the best neighborhoods. Just common sense to make people who live in ultra safe areas aware.

You earthlings surely are freakishly funny...... so glad I live on Mars..

we do not waste time writing reviews and crap on anything... it's quit simply...

stay at a hotel, your car get broken into, the room is dirty, staff is unfriendly, food is disgusting, what ever the reason might be...
Martians makes sure they never stay in that hotel again... it's that simply..

You might have a bad experience at a place, it's not to say the rest of Mars have the same bad experience, maybe your car is the first one broken into? Now you blapped all over internet about it....

I mean what happened 10 years ago when people where not able to give reviews on social media? Nothing... if you id not like the place you never went back, and to be honest, 1 dislike had 10 likes... places did not go bang simply because you are not booking there...
and even with your review on this one, doors will not close lol... they will remain in business,

so in my view - a whole drama, for what... to loose your temper, to feel some one is threatening your.... nah secret I think it's time you get your toosh out to Mars ... for a year or so....