I had a bit of an "incident" with Verizon Wireless and I officially hate them. I would go without a cell phone if they were the last cell company in the world. Long story short, my phone was a hunk of shit, dropping calls constantly, me going in there and calling constantly, and them tell me there was nothing they could do. After trying to contact them to dispute it then recieving collection notices, I finally snapped. Glad I snapped on them & not BF or SD Here's my letter - you might find it entertaining:

Verizon Wireless
c/o ANYONE THAT WILL FINALLY PAY ATTENTION TO THIS
PO Box 15062
Albany, NY 12212-5062

I have REPEATEDLY attempted to contact you people by mail and have received NO RESPONSE about my dispute. I understand that you think that if you ignore me and send me to collections, that it will scare me into paying. IT WON’T. I have a RIGHT to dispute charges and you have an OBLIGATION to deal with it. I have sent several copies of the initial dispute letter to you and the only contact I’ve had is from a collection agency. If they can tell me that I’m ignoring them and they’re demanding payment, then I’M TELLING YOU that you’re ignoring me and I DEMAND to be contacted to get this resolved.

ONCE AGAIN, I am enclosing copies of the original dispute letter FROM OCTOBER as well as the letter that was ignored by both you AND the collection agency.

I have done all that I can do to resolve this amicably, it’s up to you to respond now. Crappy customer service and crappy technical support and a non-working phone gave me no choice but to switch to a RELIABLE carrier. Had someone been able to come up with a solution so that I was actually USING service that I was paying for, I would never have left Verizon. I WAS GIVEN NO CHOICE. You can’t actually expect people to pay you over $60 a month for service that DOESN’T WORK. Check your notes, you know that my phone was not working properly, you know that I called and visited stores repeatedly. You know that your technicians consistently told me there was nothing that could be done. Oh, that’s right. I could have bought yet another phone. WHY WOULD I??? What, I’m supposed to bow down to the Verizon gods and say thank you for the opportunity? Until I am contacted by someone that can work with me to resolve this, you get NOTHING.

stepmom008