My 97yo mom with dementia and hearing loss is in a long-term place.  She tested positive for covid Wednesday and was moved to quarantine. She i s doing well so far.   I know they are doing their best with escalating positive outcomes and staff shortages as personnel also test positive.  How do I get more attention for mom?  Im not talking about medical care but her tv isnt funtioning ( knowing her, probably punched the wrong buttons on remote), can hardly work her flip phone and turned off the ringer somehow, cant work a radio but I bought her a pre-loaded music player where you need to turn down the volume by inserting a pin into a hole in the bottom ( designed for dementia patients so they cant turn it up too loud).  I have been calling the activity director to do things but I think i'm turning into a pest.  Let me know the most effective way to get help.  Thanks, guys.